Wednesday, 2 June 2010

Major Incident Form Template


I will be presenting at this year's itSMF Conference in London. Below is the Major Incident template form I'm planning to include as part of my delegate pack :-)

Thursday, 20 May 2010

Monday, 22 March 2010

This year's joint BCS itSMF conference

The running order will be announced shortly :-)

Microsoft Teams 101

One of the things I've been asked about most this week has been how to use Teams for meetings. Teams is basically Microsoft's replac...