Software Asset Mgt – ISO Standard News

Hi All, Just to let you know the new version of ISO 19770 – 1 is live and available here: http://www.iso.org/iso/catalogue_detail.htm?csnumber=56000 Think it’s worth pointing out as the previous version was available for several years and yet not one organisation globally managed to get accredited against it. Hopefully this will change with the new phased approach. One of my itSMF colleagues has written a useful article on the rest of the standard which you can find here: http://www.itassetmanagement.net/2012/06/18/report-wg21-korea-meeting/

itSMF UK Transition Mgt Working Party - Future Collateral

Hi All, I’ve just chaired an itSMF UK Transition Mgt Working Party meeting and one of the agenda items was ideas for future collateral. Some of the ideas we have so far are: • Booklet / “little ITIL” on how Software Asset Management interfaces to ITIL 3 2011 and the ISO19770. • Knowledge Management. • Testing & Validation & the V Model. How do they work in real life and how to scale them appropriately. • Transition planning – how to manage handovers to production in real life and the role of the Service Design Package (SDP) If there is anything you would like to see covered next year – get in touch!

itSMF UK Transition Mgt SIG meeting 21st June @ Rolls Royce Derby

The next Transition Management Special Interest Group meeting will be at Rollys Royce in Derby on the 21st of June. Speaking from the Transition Mgt Working Party, Richard Horton will be presenting on how to improve your existing Change Management process. There will also be a networking event and plenty of opportunities to catch up with likeminded professionals to swap war stories and ideas! If you have an interest in Service Transition and Software Asset Mgt, this is the event for you!

itSMF UK 2012 Conference

Thinking of ideas for this year’s itSMF UK conference. One presentation I’m submitting is “Problem & Availability Management – stronger together”. It will be similar to the “Incident, Problem & Availability Management – the new holy trinity” presentation I wrote for an earlier itSMF UK seminar but with moving the focus to just Availability & Problem Mgt – I can focus more on being proactive. This is important to me as until proactive PM got “reinstated” in ITIL V3 2011 – no one was talking about it anymore so there’s a generation of Problem Managers out there who need to catch up. The presentation will talk about how running both AM & PM together gives you the best of both world, improving Service Quality at both the component and the service level which guidance on how to do this in real life, templates to help get started and reference metrics. Fingers crossed it gets accepted!