CAB Agendas – what’s on yours?

After reading this article yesterday on ITSM watch:

http://www.itsmwatch.com/itil/article.php/3923731/What-Does-a-CAB-Do-All-Day.htm

it struck me how important it is to have a structured CAB agenda and Terms of Reference:

I would have the following items on my CAB agenda:


• Review of forthcoming changes
• Review of implemented changes
• Review of failed / backed out changes
• Review of out of process changes
• Review of lessons learned
o Changes that went well
o Change activity that could be improved on
• Definitions of new Standard Changes
• Updates to Change Management templates
• The Change Management process
• Change management success stories


Although not all items would be covered at every meeting for example, the review of failed / backed out changes could be done in conjunction with Problem Management, new Standard Changes would only be discussed when required, lessons learned referred back to on a monthly basis and the general process and success stories on a quarterly / 6 monthly basis.

What do you think? Is there anything that I’ve missed? What do you do in your organizations?

Transition Management SIG event 26th of May at Ruislip - Discussion topics needed

Hi All,

The next Transition Management a SIG event has been confirmed for the 26th of May at the Hornbill offices in Ruislip. The format of the event will be a 30 minute update from the SIG then breakout sessions.

These are the suggested topics so far

· Templates, metrics, checklists and dashboards
· Toolsets & their usage
· Current challenges in the Transition Mgt arena
· Running CAB via social networking tools
· The CMS and how to manage the metadata
· The difference between a Release & a Change
· Cloud computing and how to manage your data
· Checklist of things to do before moving to Cloud computing
· RFID chips and their impact on Software Asset Mgt
· Destroying the myth – “the toolset will fix it” or “using auto-discovery software “covers off your SAM process without needing any intervention
· How to police users using their own equipment
· How to be more agile
· The impact of “Apps” on Transition Management activities
· Using COBIT & ITIL in Transition Management activities
If there’s anything else you would like to see covered, let me know by close of play on the 18th of March. We will then put the topics to the vote on the itSMF UK website and LinkedIN forum and the top 3 will be used on the day!

itSMF UK 2011 Conference

RT @itSMFUK

Presentation deadline for the November conference is the 18th of March!

New discussion group on LinkedIn!

Hi All,

I have a new discussion group on LinkedIn! It is for the itSMF UK Transition Management Special Interest Group and will be a forum for discussion, help and advice on all things Change, Configuration, Release and Software Asset Management related!

The group is located here:
http://www.linkedin.com/e/o4uiix-gkp7pfdj-6h/vgh/3806568/

Check it out and let me know what you think!

Major Incident Form Template

I will be presenting at this year's itSMF Conference in London. Below is the Major Incident template form I'm planning to include as part of my delegate pack :-)

Joint itSMF BCS Conference

Running order!

http://www.bcs-cmsg.org.uk/conference2010/timetable.html

This year's joint BCS itSMF conference

The running order will be announced shortly :-)