itSMF UK Transition Mgt Working Party - Future Collateral

Hi All, I’ve just chaired an itSMF UK Transition Mgt Working Party meeting and one of the agenda items was ideas for future collateral. Some of the ideas we have so far are: • Booklet / “little ITIL” on how Software Asset Management interfaces to ITIL 3 2011 and the ISO19770. • Knowledge Management. • Testing & Validation & the V Model. How do they work in real life and how to scale them appropriately. • Transition planning – how to manage handovers to production in real life and the role of the Service Design Package (SDP) If there is anything you would like to see covered next year – get in touch!

itSMF UK Transition Mgt SIG meeting 21st June @ Rolls Royce Derby

The next Transition Management Special Interest Group meeting will be at Rollys Royce in Derby on the 21st of June. Speaking from the Transition Mgt Working Party, Richard Horton will be presenting on how to improve your existing Change Management process. There will also be a networking event and plenty of opportunities to catch up with likeminded professionals to swap war stories and ideas! If you have an interest in Service Transition and Software Asset Mgt, this is the event for you!

itSMF UK 2012 Conference

Thinking of ideas for this year’s itSMF UK conference. One presentation I’m submitting is “Problem & Availability Management – stronger together”. It will be similar to the “Incident, Problem & Availability Management – the new holy trinity” presentation I wrote for an earlier itSMF UK seminar but with moving the focus to just Availability & Problem Mgt – I can focus more on being proactive. This is important to me as until proactive PM got “reinstated” in ITIL V3 2011 – no one was talking about it anymore so there’s a generation of Problem Managers out there who need to catch up. The presentation will talk about how running both AM & PM together gives you the best of both world, improving Service Quality at both the component and the service level which guidance on how to do this in real life, templates to help get started and reference metrics. Fingers crossed it gets accepted!

Implementing Software Asset Management

Writing a whitepaper for the itSMF UK and FAST on the common pitfalls on implementing SAM and avoiding them. So far the things I have to worry about are: • Getting senior management buy in • Running SAM behind the scenes so it’s not perceived as “getting in the way” by both your techies and the rest of the business • Multiple sources of information • Unlocked PCs where everyone is a local admin • Managing multiple stakeholders • Managing conflicting interests If you are looking to implement SAM – are these the kind of things you’re worrying about?

Incident Problem & Availability Management – The New Holy Trinity

Have been asked to speak on Problem Management at an itSMF event next year. My topic? Incident Problem & Availability Management – The New Holy Trinity. This is my presentation outline: We all know that Incident and Problem Management, if working well, can reduce interruptions to the end user and improve service quality for the business. From an end user’s perspective though, availability is the name of the game. While most organisations have the basics covered with Incident Management, how many use Problem & Availability Management to look at the underlying cause of Incidents at a service as well as a component level? This presentation will be a practical guide on how to use Incident and Availability Management to support your Problem Management Process and improve both quality of service and the business perception of IT.

itSMF UK Transition Management SIG - Plan for 2012

Hi All, The Transition Mgt SIG is planning for the next 12 months. If you have any Service Transition or Software Asset Management questions or would like to get involved then check out our discussion group on Linked In:

Pink Elephant Education & Consulting group on Linkedin

Check out the Pink Elephant Education & Consulting group on Linkedin http://www.linkedin.com/groups?home=&gid=2952124&trk=anet_ug_hm The group is for individuals and companies in the UK and abroad looking at how IT Service Management best practices can be fully utilised within their organisation and I am the new group moderator :-) Pink Elephant for over 30 years has been at the forefront of ITIL and ISO20000 education and business process solutions.