Wednesday, 14 October 2009

Change Management – how to create Change communication notice to be issued via the Service Desk

Following on from my previous post on thinks to look at when reviewing a Change; you might find it useful to have a template for Change communications. The following is a sample communication template:

SERVICE A
Release Note

Release Date: Sunday 3rd August 2008


1. Overview.. 1



Overview

This document outlines the content of the release at a high level. The intended readership is for Volunteer testers, and those people that wish details about what is changing in the TBC system.
The general format is; Change or Known Error Number, followed by a brief summary of the enhancement / issue, then some detail about how it has been addressed.

Change 1234 – Service A Enhancements
This SERVICE A release is to include new …

The following data items have been added:


etc, etc

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