itSMF UK Transition Mgt Working Party - Future Collateral

Hi All, I’ve just chaired an itSMF UK Transition Mgt Working Party meeting and one of the agenda items was ideas for future collateral. Some of the ideas we have so far are: • Booklet / “little ITIL” on how Software Asset Management interfaces to ITIL 3 2011 and the ISO19770. • Knowledge Management. • Testing & Validation & the V Model. How do they work in real life and how to scale them appropriately. • Transition planning – how to manage handovers to production in real life and the role of the Service Design Package (SDP) If there is anything you would like to see covered next year – get in touch!

itSMF UK 2012 Conference

Thinking of ideas for this year’s itSMF UK conference. One presentation I’m submitting is “Problem & Availability Management – stronger together”. It will be similar to the “Incident, Problem & Availability Management – the new holy trinity” presentation I wrote for an earlier itSMF UK seminar but with moving the focus to just Availability & Problem Mgt – I can focus more on being proactive. This is important to me as until proactive PM got “reinstated” in ITIL V3 2011 – no one was talking about it anymore so there’s a generation of Problem Managers out there who need to catch up. The presentation will talk about how running both AM & PM together gives you the best of both world, improving Service Quality at both the component and the service level which guidance on how to do this in real life, templates to help get started and reference metrics. Fingers crossed it gets accepted!