Monday 22 March 2010
Sunday 21 March 2010
My interview at last year's joint BCS- itSMF conference
http://xperiodesign.co.uk/conferences/2009-conference-interviews2.html
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Microsoft Teams 101
One of the things I've been asked about most this week has been how to use Teams for meetings. Teams is basically Microsoft's replac...
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Following on from my previous post on things to look at when reviewing a Change, it is important to investigate risk to ensure that stakehol... -
So here's the thing. No one likes major incidents; by their very definition they are the serious stuff. But there is something that’s...
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I will be presenting at this year's itSMF Conference in London. Below is the Major Incident template form I'm planning to include as...