Sunday, 19 February 2012
itSMF UK 2012 Conference
Thinking of ideas for this year’s itSMF UK conference. One presentation I’m submitting is “Problem & Availability Management – stronger together”. It will be similar to the “Incident, Problem & Availability Management – the new holy trinity” presentation I wrote for an earlier itSMF UK seminar but with moving the focus to just Availability & Problem Mgt – I can focus more on being proactive. This is important to me as until proactive PM got “reinstated” in ITIL V3 2011 – no one was talking about it anymore so there’s a generation of Problem Managers out there who need to catch up. The presentation will talk about how running both AM & PM together gives you the best of both world, improving Service Quality at both the component and the service level which guidance on how to do this in real life, templates to help get started and reference metrics. Fingers crossed it gets accepted!
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