I will be part of the discussion panel answering questions following this session at the Service Desk & IT Support Show on Wednesday:
http://www.servicedeskshow.com/
Fast and Flexible: Why speed matters in automating IT processes
How many times do we hear that something can’t be done because the process won’t allow it? Today processes need to evolve at the speed of business, and our process automation needs to be a core business asset: but it cannot be if it is harder to change the automation than to work around it!
Kevin Parker will explain how modern automation tools and techniques can not only streamline existing processes but also transform them by integrating third party systems directly into the automation.
I’m also looking forward to catching up and hearing about the latest ideas, technology and challenges in the world of ITIL and Service Management.
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