I will be presenting at this year’s itSMF UK conference with my lovely work colleague, Peter Hubbard. Our presentation is called Change vs. Release Management and this is our session brief:
Change & Release Management working together effectively can significantly increase Service Quality by delivering:
• An increased volume of change
• Reduced defects
• Less downtime for maintenance by packaging things into releases
All too often, there is confusion in many organisations about where Change Management ends and where Release Management begins. “What’s the difference between Change and Release Management” is one of the most frequently asked questions on Service Management websites. The aim of this presentation is to explain once and for all the difference between Change & Release Management and how to run the two processes together effectively. Practical guidance will be given on running the two processes together along with tools and templates.
The full details are here:
http://conference.itsmf.co.uk/abstracts.html?event=1#a1E1
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